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Can TDS deal with my dispute?

TDS can only deal with claims being made on an Assured Shorthold Tenancy (AST) deposit due to the potential breaches by the tenants during their tenancy term.

TDS are only able to consider the deposit dispute where the deposit was protected by TDS for the duration of the tenancy.

We cannot resolve disputes between tenants, complaints about the conduct of letting agents, managing agents or landlords, or other disputes that are not about deductions from the deposit.

If your dispute is about any of these, you could use one of the following routes:

  • Professional body: If your dispute is with an agent that is a member of a professional body, you may wish to contact them. Professional bodies include the Association of Residential Letting Agents (ARLA), the Royal Institution of Chartered Surveyors (RICS), the National Association of Estate Agents (NAEA), Safeagent (previously NALS), and the Property Ombudsman.
  • Advisory: If your dispute is about an agent who is not a member of a professional body or if it is about a landlord, please ask for help from your local Citizens Advice Bureau, Housing Advice Centre, Law Centre or other advice organisation.
  • County Court: You may wish to consider formal court action for counterclaims against your landlord. We recommend seeking independent legal advice in relation to these types of concerns.

For more information click here.

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