Preparing for summer tenant turnovers

As we approach the summer months, tenant turnover becomes a significant focus for both landlords and letting agents. With student tenancies ending, and short-term lets reaching their peak season, it’s essential to prepare in advance. Whether you’re managing properties or overseeing the tenant transition process, the summer turnover can be a busy time, but it can also run smoothly with the right preparations. Here, the Tenancy Deposit Scheme looks at how both landlords and agents can be prepared.

Start early with end-of-tenancy inspections

The end of tenancy marks a crucial stage for both landlords and agents, with the summer months bringing about an increase in turnover, particularly for student tenancies. Early preparation is key to avoiding delays and ensuring smooth move-ins and move-outs.

• Inventory and Check-in/Check-out reports: Whether you’re an agent or a landlord, make sure you have a detailed inventory and check-in/out report for the property. These documents will protect both parties in case of disputes and ensure the smooth return of deposits.
• Inspect for seasonal issues: In addition to general wear and tear, take time to inspect for seasonal issues such as garden overgrowth, leaks, or potential storm damage. Addressing these issues early will save time when preparing the property for new tenants and can prevent additional maintenance costs.
• Pre-emptive communication: Set expectations for the inspection early on. For agents, this means confirming dates and providing clear instructions. For landlords, it’s about making sure your tenants are aware of the inspection’s purpose and how they can help speed up the process.

Quick deposit returns

One of the most important aspects of tenant turnover is ensuring that deposits are returned in a timely and compliant manner. This is an area where both landlords and agents need to be vigilant.

• Ensure full compliance: For agents and landlords, ensuring that all legal requirements surrounding deposit protection are met is essential. This includes adhering to the deposit return period and ensuring the inventory and inspection reports back up any deposit deductions.
• Clear communication: Tenants expect their deposits to be returned promptly and fairly. Keep lines of communication open and inform tenants of any deductions or disputes well in advance. For agents, this could mean offering mediation services or guidance on how to resolve any conflicts surrounding deposit deductions. You can read our free guide to dispute resolution here.
• Timely processing: Start the process as early as possible to avoid any delays. If there are maintenance issues or cleaning required before the deposit is returned, take care of them quickly to meet the deadlines. Both landlords and agents must ensure the process is handled promptly and efficiently.

Preparing properties for incoming tenants

With the end of one tenancy comes the arrival of new tenants, and both landlords and agents need to prepare for a smooth handover.

• Cleaning and maintenance: Whether you’re a landlord or an agent, ensuring that the property is cleaned to a high standard and any maintenance issues are addressed before new tenants move in is essential.
• Safety checks: Make sure that the property meets all safety standards before new tenants move in. This includes checking smoke alarms, carbon monoxide detectors, and gas safety certifications.
• Updated inventory: For agents, updating the inventory to reflect the property’s current condition before new tenants move in is key. This will help avoid disputes later on. Landlords should also ensure that the property is ready for the new tenants, whether it’s fixing up minor damages or replacing worn-out items.
• Proactive updates: Whether you’re an agent or a landlord, it’s essential to keep tenants updated throughout the transition. Let them know what to expect, whether it’s about inspections, cleaning schedules, or deposit returns. This helps reduce misunderstandings and ensures a smoother process.
• Responding to queries: Expect an increase in questions from tenants during the summer turnover, especially regarding moving-in dates, property issues, and the return of deposits. Be ready to handle enquiries in a timely manner and ensure that tenants feel supported throughout the process.

Preparing for the summer tenant turnover is no small task for either landlords or agents, but with proactive planning and clear communication, it can be a smooth and successful experience!

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The Tenancy Deposit Scheme is a government-approved provider, offering insured deposit protection schemes with industry-leading support and dispute resolution services.

The Tenancy Deposit Scheme is often the preferred choice due to its commitment to landlords, agents, and tenants alike. With years of experience, access to Agent+ and Landlord+ and a reputation for reliability, TDS ensures your deposit protection needs are met. Plus, The Tenancy Deposit Scheme offers both insured and custodial options (with the option to choose both schemes, or switch from one to another!)

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