Tenancy Deposit Scheme (TDS), Safe Deposits Scotland and TDS Northern Ireland have all been recognised for their outstanding customer service by The ESTAS, the biggest award scheme in the UK residential property industry.

The ESTAS Supplier Awards recognise supplier firms who have delivered the best customer experience to their respective agency, conveyancer and broker customers in 2020.  Now in their 11th year, the supplier categories have become an integral part of the annual ESTAS competition providing a badge of excellence which is instantly recognisable by letting agents and highlights a supplier’s commitment to quality service. 

The Dispute Service Group Chief Executive, Steve Harriott said, “We are thrilled to have made it on to this year’s ESTAS shortlist for customer service excellence. Our customers are core to everything we do and it’s fantastic to have our work  recognised. We thank our customers for their continued support.”

Simon Brown, Founder of the ESTAS Group said, “The best suppliers to the industry go out of their way to provide exceptional service and they should be recognised for that. We understand that different types of products and services require different service levels so we highlight ‘Best in Sector’ suppliers as well as the overall Supplier of the Year.” 

Only suppliers who use the ESTAS review platform are eligible for the awards. Reviews can only be completed by clients that have used the services of a supplier for a minimum of two months. The reviews are verified by ESTAS ensuring they provide a genuine guide as to the service performance of the supplier.

The winners will be announced by ESTAS Brand Ambassador Phil Spencer at the 18th annual ESTAS Awards on 22nd October 2021. Spencer said, “The industry’s leading suppliers are instrumental in helping property professionals provide excellent service. They are an extension of that experience so the service they deliver is crucial. It’s therefore only right that ESTAS puts the spotlight on their efforts.”

Interested in joining a multi-award-winning tenancy deposit protection scheme? It’s one of many reasons why agents and landlords are switching to TDS.



At the Dispute Service we pride ourselves on our awards. Customer feedback helps to drive our development and growth, enabling us to create a tailored service that exceeds our customer’s needs. You can view our other achievements and awards here.  Your feedback helps us constantly innovate and improve our service. Please leave a review here.

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